Frequently Asked Questions

Iludio is an online platform to help make African event planning and gift shopping easier, better and painless. Bring your vision to life and discover vendors, gift registry, planning tools, inspiration and more.

1. You create a gift registry and add desired items and cash funds
2. You share your gift registry with friends and family especially through a link in your invitation cards
3. Family, friends and guests purchase gifts and you get notified for every purchase
4. You receive all gifts and cash funds after your wedding or event

Here’s a sample gift registry – https://iludio.com/registry/amakaandade

Yes, you can change a gift if you notify our team within 7 business days after the order is placed. Terms and Conditions apply.

Yes, if you need a different colour or size, then return your unwanted item for a refund within the 7-day period. You can then place a new order.

Your order will be fully refunded and back to the original payment method. If card, then a card reversal and within 2-3 business days after reversal.

If you haven’t received the funds or an email about your refund after 1-2 weeks, contact us via the contact form.

Check the product’s page for the seller’s return policy. If none exists, then our site-wide return policy (found in the footer) applies.

Complete a returns form and place it inside a parcel or box, and ship it to the return address in your original packaging.
All returned items are inspected. We try hard to accept returns. If an item is not in a great condition, we may return it back.
Your item(s) is/are still your responsibility until it is received. Ensure it is well packaged for return and not damaged during shipping.
Your item(s) not returned to us is not our responsibility.

We currently don’t support shipping products outside Nigeria.

Currently, there is no way to order a sample. We are providing great description and images for items. In the future, we may provide a service to get samples.

1. Click “Log In” in the top menu
2. Click “Forgot Password” link in the Login page.
3. Enter your username or email address and then “Get Password” button. A reset password email will be sent to your email address, if you already have an account.

To deactivate your gift registry

1. Login to the site
2. Go to your gift registry management page and under gift registry privacy, you can set the privacy and visibility to “Deactivate” and save the changes. Note that this can take up to 30 days to disappear in Google searches.

To delete your login, send us an email using the same email account you want removed.

You should create a registry as soon as possible, so you can give your family and friends enough time to discover gifts and for you to get more gifts.

Yes, you can create a registry with only honeymoon & cash funds. Payments have to be disbursed to a Naira account.

It is absolutely free to setup and use Iludio Gift Registry. We only charge fees on cash funds.

Yes we do have a group gift option.

Group gifting allows guests to contribute money towards a high priced item in your registry that you have less chance to receive. It is perfect for colleagues and friends who want to buy an item together.

Yes, you can make your gift registry private or public. You can also change this setting at anytime. Private will require guests to enter a passcode to access your registry.

You should have a good variety of items at different prices. The more guests you expect, the more items you should add.

You can log in and modify your registry at anytime and add or remove items.

We provide a gift tracker page to view all gifts and cash funds received.

All gifts will be delivered together after your event on a day that works for you. We will coordinate with you to schedule delivery.

Cash funds will be delivered after your event to a Nigerian bank account that you provide. If you need the funds prior to the event, send us an email.

We provide store credit so you can pick other item(s) of similar value.

No, they can’t.

Yes, we charge a low handling cost of 3.5% + ₦500 to cover payment processing fees, bank charges and other related costs.

We currently pay out only in naira to a Nigerian bank account. If you received a foreign currency payment, we will give you the equivalent based on our exchange rate at the time payment was made.

You can find a registry here. Enter the first name or last name of the bride or groom and then Search.

Yes, you can include a message during checkout. Your message will be visible for the couple in their gift tracker.

You can track your order here

We accept payment via PayPal, debit/credit cards and bank transfer (only for naira). Applicable payment options will appear during checkout. Payments must be made in full.

Currently, we don’t accept cash on delivery.

Currently, we only support card payments for transactions less than 500,000 naira. For transactions over 500,000 naira, kindly use direct bank transfer option. We hope to address this in the future.

We are excited you want to join Iludio as a vendor. To get started, create an account as a vendor. Login and complete a listing form. We will review your submission and approve if everything looks good.

A Featured Vendor listing is a paid-tier listing. The listing shows up first in the appropriate category and default searches, except for sorted searches.

Kindly send us a message through our contact page.

Kindly send us a message through our contact page.