For physical items that have shipped (i.e. the order status is completed), you must contact us within 10 business days after the order is received to initiate an exchange. Items must be in original condition including packaging.
For physical items that have not shipped and are part of a gift registry, you can follow these steps to exchange gifts:
Transferring amount from item(s) to your wallet
1) Login to your gift registry account page
2) Click the “Items” tab
3) Scroll down to the bottom and click on the “Transfer” button.
4) Find the item for which you want to send the amount received to the wallet and then click on the first credit card icon (white icon) in the last column of the row containing the item.
5) After confirming that you want to send all the amount received to the wallet, it will move the amount from the item into your wallet.
6) Repeat steps 4 and 5 for each item to move corresponding amount into your wallet.
Viewing amount in your wallet
1) Scroll down and click “Done”
2) Click on “View Wallet” and ensure the amount matches the total amount you have received for the items you moved to the wallet.
Transferring amount from your wallet to item(s)
1) Click on the “Transfer” button at the bottom.
2) Find the item which you want to fund from the wallet and then click on the last credit card icon (black icon) in the last column of the row containing the item.
3) If your wallet has enough money to fulfill the item, the required amount needed to completely fulfill the item would be moved from the wallet and the item would be marked as fulfilled.
4) Repeat step 2 for each item to fund that item
5) Once you are done, scroll down to the bottom and click on the “Done” button