Please select any question that applies to you. If your question isn’t answered in our FAQ, feel free to contact us.

How does the gift registry work?

  1. You create a gift registry and add desired items and cash funds
  2. You share your gift registry with friends and family especially through a link in your invitation cards
  3. Family, friends and guests purchase gifts and you get notified for every purchase
  4. You receive all gifts and cash funds after your wedding

What does a gift registry look like?

Here’s a sample gift registry – https://iludio.com/shop/registry/amakaandade

Do you support shipping outside Nigeria?

We currently don’t support shipping products outside Nigeria.

Can I change a gift?

Yes, you can change a gift if you notify our team within 7 business days after the order is placed. Terms and Conditions apply.

How do I change my password?

  1. Click “Log In” in the top menu
  2. Click “Forgot Password” link in the Login page.
  3. Enter your username or email address and then “Get Password” button. A reset password email will be sent to your email address, if you already have an account.

Getting Started

When should I create a registry?

You should create a registry as soon as possible, so you can give your family and friends enough time to discover gifts and for you to get more gifts.

Can I create a gift registry if I live outside Nigeria?

Yes, you can create a registry with only honeymoon & cash funds.

Do you charge any fees for your service?

It is absolutely free to have Iludio registry. We only charge fees on cash funds.

Do you offer group gifting?

Yes we do have a group gift option.

What is group gifting?

Group gifting allows guests to contribute money towards a high priced item in your registry that you have less chance to receive. It is perfect for colleagues and friends who want to buy an item together.

What is post-wedding or completion discount?

We offer a Completion or Post-wedding discount, which is 5% OFF select items left in your registry for 6 months after your wedding. The following rules apply:

  • Must have a registry
  • Must have received a gift from a guest through your registry

Note: gift cards, experiences and cash funds are excluded from the discount.

 

Creating Your Registry

Can I make my registry private?

Yes, you can make your gift registry private or public. You can also change this setting at anytime. Private will require guests to enter a passcode to access your registry.

What's the number of items to have on a registry?

You should have a good variety of items at different prices. The more guests you expect, the more items you should add.

How can I change my registry or the items?

You can log in and modify your registry at anytime and add or remove items.

Cash Funds

Are there any fees for cash funds?

Yes, we charge 4% to cover payment processing fees, bank charges and other related costs.

What currencies do you pay out cash funds?

We currently pay out only in naira to a Nigerian bank account. If you received a foreign currency payment, we will give you the equivalent based on our exchange rate at the time payment was made.

Receiving Gifts

How do I know the gifts that I have received?

We provide a gift tracker page to view all gifts and cash funds received.

When do I receive my gifts?

All gifts will be delivered after your wedding on a day that works for you. We will coordinate with you to schedule delivery.

Cash funds will be delivered after your wedding to a Nigerian bank account that you provide. If you need the funds prior to the wedding, send us an email.

Can I get cash for items purchased?

We only provide cash for cash funds (honeymoon, etc.). We don’t offer an option where items are exchanged for cash. If you don’t want a purchased item, we can provide Iludio store credit to purchase items in the store.

Can store credits or gift cards be redeemed for cash?

No, they can’t.

How do I find a gift registry?

You can find a registry here. Enter the first name or last name of the bride or groom and then Search.

Can I include a personal message with my gift?

Yes, you can include a message during checkout. Your message will be visible for the couple in their gift tracker.

How do I track my order?

You can track your order here

How do I make a payment?

We accept payment via PayPal, debit/credit cards and bank transfer (only for naira). Applicable payment options will appear during checkout. Payments must be made in full.

Do you accept Cash on Delivery?

Currently, we don’t accept cash on delivery.

Why can't I find card payment option at checkout?

Currently, we only support card payments for transactions less than 500,000 naira. For transactions over 500,000 naira, kindly use direct bank transfer option. We hope to address this in the future.

Can I order a sample?

Currently, there is no way to order a sample. We are providing great description and images for items. In the future, we may provide a service to get samples.

Do you offer exchanges for purchased items?

Yes, if you need a different colour or size, then return your unwanted item for a refund within the 7-day period. You can then place a new order.

What can I return for a refund?

Check the product’s page for the seller’s return policy. If none exists, then our site-wide return policy (found in the footer) applies.

How do I return an item?

Complete a returns form and place it inside a parcel or box, and ship it to the return address in your original packaging.
All returned items are inspected. We try hard to accept returns. If an item is not in a great condition, we may return it back.
Your item(s) is/are still your responsibility until it is received. Ensure it is well packaged for return and not damaged during shipping.
Your item(s) not returned to us is not our responsibility.

How and when do I get my refund?

Your order will be fully refunded and back to the original payment method. If card, then a card reversal and within 2-3 business days after reversal.

What if I did not get my refund?

If you haven’t received the funds or an email about your refund after 1-2 weeks, contact us via the contact form.

How do I sell on Iludio Shop?

Currently, selling on Iludio Shop is by invitation. Contact us for consideration.

How do I become a vendor?

We are excited you want to join Iludio as a vendor.

To get started,

  1. Click “Become a Vendor” in the bottom menu (must be logged out).
  2. Click “Sign Up” button to open the vendor sign up page.
  3. Fill out your information and click the “Sign Up” button. An email confirmation is required.
  4. Go to your email inbox, find the email from Iludio and then click the activation link. You will be redirected to Iludio login page.
  5. After login, you will be presented with a “New Vendor” page. If this does not happen, click “New Vendor” in the menu.
  6. Fill out the vendor form and hit submit. Please wait to receive a confirmation page. It could take a few seconds depending on the size of uploaded images.

What is a Featured Vendor listing?

A Featured Vendor listing is a paid-tier listing. The listing shows up first in the appropriate category and default searches, except for sorted searches.

How do I make enquiries?

Kindly send us a message through our contact page.

Still looking for answers?